FREQUENTLY ASKED QUESTIONS

Where are you located?

We are located at 54 Smith Street, Charlestown. Just down the street from Charlestown Public school.

Do I need a referral?

You do not need a referral to see us. If you have had scans done for this injury, please let us know beforehand and we will get your images and report on file.

how long will my appointment be?

All sessions are one on one and you will have the same Physio caring for you throughout your sessions. An initial (first time) appointment is 60 minutes and all follow up appointments are 30 minutes.

do you have a carpark?

Yes, we have onsite parking directly out the front of our building. There is also street parking available.

why should I choose one physiotherapy over another clinic?

  • We know that we are not for everyone. If you’re looking for a Physio to strap you up to some the fancy ultrasound or TENS machine, we’re not for you.

  • If you are looking for a complicated answer about how you’re out of alignment and need to be re-aligned by us, we’re not for you.

  • If you’re looking to come back multiple times per week for weeks on end, we’re not for you.

  • But if you value honest, evidence-based information and treatments –we’re for you.

  • If you value knowing why you are in pain, having a plan that fits into your busy schedule, and being in the driver’s seat of your rehab – we’re for you.

  • If you value Physio’s that will guide and support you, even when you’re not in the clinic – we’re for you. 

can I claim with my health fund on the spot? what about medicare?

Yes, we have a HICAPS machine for on-the-spot claims, which accepts ALL private health funds for Physiotherapy, and all except HCF for Remedial Massage. You’ll only need to pay the gap, which varies depending on your health fund and level of cover.

To claim with Medicare you will need your GP to write you up a special type of referral called a TCA (Team Care Arrangement). This entitles you to a rebate from Medicare, there is still a gap for these appointments.

Do you have a cancellation policy?

We understand that sometimes life can get in the way of your rehab. If you need to cancel an appointment, we kindly ask that you notify us by 3pm the day before. Cancellations after this time will incur the full consultation fee.
Appointments are in high demand your advanced notice will allow another patient access to that appointment time.